eSignpro UseCase (Telecom) odoo
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How Product X Helped Company Y Increase Efficiency by 40%
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Telecom

Business Context & Industry Landscape

India’s telecom industry is navigating a high-volume, high-speed environment where rapid activations, regulatory compliance, and seamless onboarding are mission-critical. Yet, the sector continues to rely on fragmented, paper-heavy documentation journeys—especially across retail and enterprise workflows.

Key telecom documentation touchpoints such as:

  • SIM, DTH & Broadband Onboarding


  • Postpaid Upgrades & Plan Changes

  • Enterprise SLAs & Vendor Agreements

  • KYC Consent & Customer Verification

…require multi-step coordination—manual KYC capture, physical signing, stamping, approvals, and fragmented audit trails—leading to service delays, compliance risks, and poor customer experience.

To reduce activation time, ensure TRAI/DOT compliance, and scale securely, telecom providers need a mobile-first, fully digital documentation solution that works across retail, enterprise, and partner ecosystems.

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Challenge: Lengthy Loan Agreement
Execution Slows Disbursement
Retail Activations Slowed by Paper-Based KYC & Signatures
Agent-assisted customer onboarding typically involves:
✅ Physical forms & signature capture
✅ Manual Aadhaar/KYC documentation
✅ Delayed document handoffs to backend systems
✅ High rejection rates due to form errors or missing proof
These delays slow down new SIM/DTH activations, frustrate customers, and increase drop-offs at the last mile.
Solutions
Aadhaar eKYC + eSign with Mobile-First Onboarding
eSignPro digitizes the entire onboarding flow:
Aadhaar OTP-based eSigning
Instant consent capture with time-stamped logs
Seamless customer journeys via mobile, tablet, or agent apps
Real-time sync with backend CRM & activation systems
The Result
70%
reduction in SIM activation time
2X
Increase in onboarding completions
100%
KYC accuracy with Aadhaar-based verification
Compliance Gaps in Consent Capture & Documentation
TRAI & DOT mandate strict compliance for subscriber onboarding, including:
✅ Aadhaar-based eKYC & consent logs
✅ Time-stamped digital proof of customer approvals
✅ Secure record retention for audits & disputes
Fragmented documentation—across agents, systems, and paper trails—risks:
❌ Regulatory penalties & subscriber disputes
❌ Incomplete KYC records
❌ Service delays & churn
Solutions
Compliance-Ready Digital Audit Trail
eSignPro ensures:
Immutable, time-stamped eSign logs & consent proof
Real-time storage in a secure, auditable digital vault
Aligned with norms for digital onboarding
Full traceability for internal audits & regulatory checks
The Result
100%
Ensures 100% TRAI/DOT compliance
25%
Reduces legal disputes due to incomplete consent
3%
Saves cost on paperwork re-processing & penalties
Slow Enterprise SLA Execution Delays Revenue
Enterprise contracts involve multiple internal and external signatories, PO approvals, and stamping processes:
✅ Manual SLA preparation & mailing
✅ Jurisdiction-specific stamp paper procurement
✅ Chasing multiple signatories across departments
This leads to:
❌ 5–7 day delays in SLA closure
❌ Revenue leakage from deferred service activation
❌ Operational overhead for coordination
Solutions
End-to-End Digital Enterprise Contracting
eSignPro automates SLA workflows with:
Pre-filled contract templates triggered from CRM
Auto-calculated eStamping based on state & SLA type
Multi-party eSigning across email, WhatsApp, SMS
Instant archival & notification to all stakeholders
The Result
90%
SLA execution time reduced from 5 days to <30 minutes
25%
3X faster onboarding of enterprise clients
3%
Revenue recognition accelerated
Friction in Distributor & Vendor Agreement Workflows
Field teams and vendor partners face onboarding delays due to:
✅ Manual document execution & signing
✅ Lack of real-time visibility into agreement status
✅ Difficulty in tracking compliance across partners
Solutions
Self-Serve & Agent-Assisted Execution Across Channels
eSignPro enables:
Mobile and web-based agreement initiation for field agents
Mobile-responsive signing experiences
Live dashboards to track execution status & completion rates
API integration into partner apps for seamless document flows
The Result
35%
35% faster partner onboarding
25%
Real-time visibility for ops & legal teams
3%
Standardized documentation across vendors
Business Value & Strategic Advantage

Faster SIM & Service Activations

From physical KYC delays to mobile-first eSign journeys.

Regulatory Compliance Made Simple

Meets TRAI/DOT digital consent & KYC mandates.

Built for Scale Across Retail, Enterprise & Field Ops

APIs and multi-channel access ensure system-wide integration.

Enterprise-Grade Contracting with eStamping

SLAs executed, signed, and stamped in under 30 minutes.

Lower Drop-Offs, Higher Conversions

Mobile-ready signing flows boost upgrade & activation rates.